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Microsoft Remote Help
This article will help you with the installation and use of the Microsoft Remote Help application.
Installation
Software Center
Available to install from the MCCCD Software Center
Information on the Software Center can be found here: Software Center
Application Use
Login
- Open the application from the Start Menu.
- Log into the application using your MEID@maricopa.edu email
- Logging into the application will prompt for a Duo Authentication.
- Once logged in, you will get a prompt to input a Security Code from the Help Desk Agent.
- Input that code and click Submit.
- Once the Agent connects, you will be asked to approve the session. Click Allow to continue.
Additional Resources
For more support and self-help articles and resources, visit our ITS Ticketing Service Catalog at help.maricopa.edu or you can call the District Information Technology Service support line directly at 480-731-8632.