Who?
Your Name: Who is this issue affecting? If you are reporting on behalf of someone else, be sure to include them.
Email: Provide an email address where you can be reached.
Phone: Provide a phone number where you can be reached.
What?
Incident Details: Provide a detailed description of the issue, including any error messages. Explain what the service is not doing versus what the expected behavior is.
Service Affected/Interrupted: What service is affected?
Step Taken: What steps have you taken to resolve this issue? Include if you have rebooted your computer or your printer, or if you have run the printer refresh application.
Work Around: Do you have an alternative option available? Are you able to print to another printer?
Attachments: Provide any screenshots or visuals that will help us understand the issue.
When?
Date: When did this issue occur?
Duration: How long has this been going on? Is this the first time you are attempting to utilize the service? If not, when did it last work as expected?
Where?
Location: Include building and room number.
How Many?
Impact: How many people are affected by this issue? Is this affecting one individual, a department/classroom, a building, or the entire campus?