Creating Groups in TeamDynamix

Groups are created in TDAdmin by administrators to assign work items like tickets and manage visibility for Services and Knowledge Base Articles.

Overview

The primary reasons groups are created are for assignment of work, like tickets, and visibility on certain items, such as Services and Knowledge base Articles. Groups are created in TDAdmin by administrators.

Getting Started

This feature appears in the TDAdmin interface.

TDAdmin is where administrators create and update groups.

Navigate to groups following this path:

• TDAdmin > Users & Roles > Groups

Creating a Group

To create a new group:

1. Open the Admin interface.

2. Go to Users & Roles > Groups.

3. Click the +New button.

4. Name the group, add an optional Description, select whether this group is currently Active.

   • An active group is one to which new members can be added and new work can be assigned.

   • Marking a group as inactive does not remove any pre-existing members or unassign any work.

5. Click Save.

6. After creating the group, click the Ticketing Applications tab and select any Ticketing Applications where the group should be available for assignments. 

More Information

For more information about creating groups in TeamDynamix, please refer to the TeamDynamix KB articles below:

• Creating Groups and Adding Users