Single sign-on is using the wrong account!

Description

District provides multiple account types under Microsoft Entra (Single sign-on provider).  If you happen to be signed in to a non meid@maricopa.edu account, the single sign-on process can sometimes pick the wrong account to log you in.  You will receive an error message saying 'Your selected account does not match 'meid@maricopa.edu'.

Instructions

  1. You sign-in to a Phoenix College web application and receive an error message similar to what is shown in the image below (Your selected account does not match 'meid@maricopa.edu'.  You provided 'abc@something.else.maricopa.edu').Example login screen with error message
  2. To resolve this error, you need to log out the account that is blocking you from using your meid@maricopa.edu account. 
  • Click the "Logout endpoint" link (circled in green in the image above). 
  • Click the "Login to Maricopa Community Colleges" button and select the correct account.

You're in!

Print Article

Details

Article ID: 85
Created
Mon 2/26/24 10:14 AM
Modified
Tue 6/11/24 5:02 PM