In prior years, some employees initiated Permanent Life with Long-Term Care Insurance with Trustmark. This option to obtain one of these policies was only available at specific times and is no longer available. Below is the contact information for individuals who currently have a Trustmark policy in place.
Trustmark Voluntary Benefits Policyholder/Members Resources & Contact Information
Voluntary Benefits Portal
myvb.trustmarkbenefits.com
- Manage your personal information
- View your policies and details
- File online claims and track status
Trustmark Customer Care Department Contact Information
Individual Products: (800) 918-8877, CustomerCare@trustmarkbenefits.com
Group Products: (866) 813-7192 x3, GroupServiceVB@trustmarkbenefits.com
- Questions about your policy/certificate
- Copies of policy/certificate
- Reactivations & refunds
Claims Department Contact Information
Individual Products: (877) 201-9373, ClaimContactVB@trustmarkbenefits.com
Group Products: (866) 813-7192 x1, GroupClaimsContactVB@trustmarkbenefits.com
- File new claims
- Check status of pending claims
- Questions about claims
Is my coverage "Individual" or "Group"?
Check your policy/certificate number/identifier to find out! You can find your numbers at myvb.trustmarkbenefits.com.
- If the identifier has letters in it (e.g., ABC0DF), it is an Individual Policy
- If the identifier is only numbers (e.g., 012345) it is a Group Certificate