Overview
Users may encounter situations where their Webex account needs reauthorization. This can lead to disruptions in accessing and utilizing Webex features through Canvas.
Problem
Expired Webex tokens disrupt access to meetings in Canvas, hindering users from scheduling meetings and accessing Webex features.
Resolution
To rectify the expired token issue;
- Access Webex integration settings within Canvas and locate the option to reauthorize your Webex account.
- Follow step-by-step instructions for confirming access permissions and verifying account details in the provided guide.
- Successfully reauthorize to enable seamless use of Webex features within the Canvas environment.
More Information
To prevent future authorization issues, it's advisable to regularly check and update the integration settings between Canvas and Webex. Additionally, users should ensure that their Webex account credentials are up to date. If problems persist or if there are specific error messages, referring to the official support documentation for Canvas and Webex can provide additional insights and troubleshooting steps. Regularly communicating any system updates or maintenance schedules to Canvas users can also contribute to a more proactive and informed user community, minimizing potential disruptions in the integration between these two powerful platforms.