Service Catalog

Categories (12)

Accounts & Access

Accounts and authorization, logins, password resets, new accounts, system and application access
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Computers, Devices & Printers

Support for all institutionally owned end-point devices including laptops, desktops, printers, mobile devices and peripherals
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Data, Analytics & Reports

Request access to data or data system, dashboards, analytics tools, or reports
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Email, Calendar & Messaging

Support for email distribution lists, resource calendars, shared mailboxes, Google Chat and other Google Services
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Enterprise Applications

Request assistance with Enterprise Apps such as SIS, HCM, FMS, SLMS, Microsoft Dynamics & Student Success Suite (ASSIST)
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Cybersecurity

Password Manager Access or Elevated Permissions; Review Maricopa Partners, Security Alerts, System Configuration
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Software & Applications

Distribution, installation & troubleshooting of software & licenses, including both cloud-based & desktop software
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Library Technical Services

Manage catalog records, order new materials, or request subscription assistance
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Networking & Infrastructure

Get help with Network & VPN access, Firewall requests, Databases, Cloud Management Team services, & Emergency Notification Systems
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Learning Management System

Get Admin help with Canvas, assistance installing root level LTIs, or troubleshooting User, Course or Enrollment sync issues
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Telephone & Conferencing

Support for telephone services, voicemail, PBXs & softphones; Live or Remote Event & conference room hardware support
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Website & Intranet

Get help with the Employee Portal (Sharepoint) or Student Portal, submit web content or site requests, report page block or web-hosted content issues
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Services (1)

Maintenance & Operations

Report a facilities or maintenance issue to District Office Building Services