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Services or Offerings?
Acquisitions
  1. Services
  2. Library Technical Services
Purchase library materials from third party vendors [Oasis, Gobi, etc]
Application Monitoring & Alerting
  1. Services
  2. Enterprise Applications
Get help with monitoring and alerting applications, including OpsGenie & Uptime Robot
Batch Job Support
  1. Services
  2. Enterprise Applications
Get help with services related to Tidal & Batch Job Processing
Business Intelligence
  1. Services
  2. Data, Analytics & Reports
Access services here related to Business Intelligence ETL, ERS, and BOExi Reporting
Cataloging
  1. Services
  2. Library Technical Services
Request changes to Periodicals, add Awards Notes or report errors with Bibliographic records
Configuration & Setup
  1. Services
  2. Enterprise Applications
  3. SIS Services
Includes Item Type & Student Group Creation, Service Indicator Assignment, Payments & Charges, Prior Term Copy, Academic Org updates, Instructor Approval, Checklist & Clock Plan Setup
Content Requests
  1. Services
  2. Website & Intranet
Submit requests for new content or updates for the Student Portal, Employee Portal or other Maricopa sites
Dashboards
  1. Services
  2. Data, Analytics & Reports
Get help with new dashboard or a change to an existing dashboard, report an dashboard issue, or have a dashboard be promoted to a specific environment
Data or Data Systems
  1. Services
  2. Data, Analytics & Reports
Request access to a data system, submit a request to obtain data, or report an issue with a Data System
eForms
  1. Services
  2. Software & Applications
  3. Specialty Software Services
Get help with eForm services such as Dynamic Forms or Adobe Sign
Email & Groups
  1. Services
  2. Email, Calendar & Messaging
Get assistance with many Email & Group related services, including issues with signing in and sending or receiving, shared email accounts, distribution lists, email forwarding and integration for MCCCD services
Emergency Notification Systems
  1. Services
  2. Networking & Infrastructure
Get help with the Emergency Notification Systems, including Alertus and RAVE
Escalation to Canvas
  1. Services
  2. Learning Management System
Get District Admin help with questions or issues that cannot be resolved at the college level and/or may require escalation to Canvas
Firewall Change Requests
  1. Services
  2. Networking & Infrastructure
Submit a Firewall Change Request for a Maricopa or an Oracle network connection
FMS Security & Access
  1. Services
  2. Enterprise Applications
  3. FMS Services
Get assistance with requests to grant or revoke access to FMS