Overview
This article will walk you through how to submit a Maricopa Help Desk ticket.
Submit a Ticket
1. Open the Service Catalog and select the Service Category, then choose the Service that relates to your issue.
2. Click the action button on the right side of the page to open the form.
3. Enter a clear Subject and a detailed Description of the problem (include error messages, and steps taken).
4. Attach files, add additional contacts and/or set the Urgency level if needed.
5. Submit the form and note the confirmation and ticket number.
Self-Service Options
If your college maintains Knowledge Base articles, you can try to resolve the issue yourself before submitting a ticket; click Knowledge Base on the toolbar to search step‑by‑step guides. Availability varies by college, so a related self‑service article may not always be present.
After Ticket Submission
After you submit a ticket, it’s routed to the appropriate Maricopa Help Desk technician, who will review it and either resolve the issue or contact you for more information. To check status, go to the Maricopa Help Desk Service Catalog page and click Ticket Requests on the toolbar. You must be logged in to view your submitted ticket.
