Users are unable to sign into the Webex application while joining a meeting

Tags Webex

Faculty and Staff users are unable to sign into the Webex application while joining a meeting

When attempting to sign into the Webex Application while joining a meeting, faculty and staff receive an "email not found" error.  Users are able to sign in at https://maricopa.webex.com

Causes

The current version of Webex currently uses an older version of the application when joining meetings via link. 

Steps

  • Close the Webex application where you are attempting to join. 
  • In your Start Menu or Applications list, locate the Webex Application.
  • Open this application and attempt to sign in again. 
  • Once logged in on the application, click the Join Meeting link to relaunch webex and join your meeting.  

Additional Resources

For more support and self-help articles and resources, visit our ITS Ticketing Service Catalog at help.maricopa.edu or you can call the District Information Technology Service support line directly at 480-731-8632. 

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