Overview
This Knowledge Base article provides troubleshooting steps for InfoPath issues encountered with Lists in SharePoint applications by students, staff, and faculty of the Maricopa County Community College District (MCCCD). If you're experiencing difficulties accessing or using SharePoint app, follow the guidelines below to resolve your issues.
Problem
User receives the error message "Sorry, you don't have a license to use InfoPath Forms Services." when trying to add a new item to a list in SharePoint.
Resolution
In SharePoint Online, users need a license that includes InfoPath Forms Services, which is available with SharePoint Plan 2, Office 365 Enterprise E3 or Office 365 Enterprise E5.
Submit a request to DO-IT-Desktop Support requesting one the the above licenses.