How to Login and Use Cisco Jabber

Step 1: Open Cisco Jabber

• On Windows, search the Start Menu for Cisco Jabber.
• On MacOS, open Applications and select Cisco Jabber.

Step 2: Enter Your Username

The first sign-in window will prompt for your MCCCD username.

• Enter your login in this format: MEID@maricopa.edu
• Click Continue.

Step 3: Enter Your MEID and Password

A second login window will appear.

• Username: MEID (do NOT include @maricopa.edu)
• Password: Your MEID password
• Click Log In.

Step 4: Accept Certificate (If Prompted)

Some users may see a certificate verification pop-up. If it appears:

• Click Accept.

Step 5: Approve Webex/Google Authentication

After the initial login, Jabber will launch a browser window to authenticate using Webex with your Google/MCCCD account. This step is required only the first time you sign in on a device.

• Select your Maricopa work account (e.g., MEID@domail.maricopa.edu or MEID@maricopa.edu).
• Click Continue / Allow when asked for access permission.
• Complete any prompted Maricopa login or MFA verification.

Step 6: Enter the One-Time Code

After allowing access, the browser will show a 4-digit one-time code. Jabber will simultaneously display a small window asking for this code.

• Enter the 4-digit code from the browser into the Jabber pop-up.
• Click Verify.

Once the code is verified, Jabber will finish signing in and open normally. This Webex/Google step typically only needs to be completed once per device.

Main Interface Overview

The Cisco Jabber home screen provides quick access to calling, contacts, voicemail, and settings. Use the numbered guide below to identify the key parts of the interface. Add your annotated screenshot above or below this list.

1. Search Bar – Search coworkers by name, extension, or MEID. Call directly from results.
2. Dial Pad – Manually dial internal extensions or allowed external numbers.
3. Voicemail Indicator – Shows new voicemails and opens the playback panel.
4. Recent Calls – See incoming, outgoing, and missed calls with quick redial options.
5. Profile & Settings Menu – Access preferences, devices, and the Sign Out option.
6. Contact information - Displays your contact information for the organization. 

How to Sign Out

• Click the Profile & Settings icon in the upper-left corner.
• Select Sign Out.

Where to Find Jabber

• Windows: Open Software Center → Install Cisco Jabber.
• MacOS: Open Self Service → Install Cisco Jabber.

If Jabber does not appear or will not install, please contact Customer Care.