Summary:
Duo works with hardware security keys such as Yubikey, using a modern, high-security connection standards. This ensures your login is fast and protected against unauthorized access.
Solution:
Step 1 — Start the Duo Protected Application Login Process
- On your device, sign in to a Duo-protected app with your usual username and password.
- If the page doesn't load correctly, try using an Incognito or Private mode on your browser.
- When the Duo window appears, choose “Other options”.
- Next, select Manage Devices
- When prompted, confirm your identity with your existing method (push, SMS, phone call, passcode).
- Next, Select Add a device
Step 2 — Choose to Add a Security Key
- Duo will show a list of device types, select Security Key.
Step 3 — Insert or Activate Your Security Key
- Plug your Security Key into a USB port on your computer and click continue.
- When Duo prompts you, tap the metal contact or press the button on the Security Key, then click continue.
- If your browser ask for permission, click Allow.
Step 4 — Complete Enrollment
- Duo will confirm that the Security Key was registered. Your Security Key is now enrolled.
Using Your Security Key After Enrollment
When Duo prompts to authenticate during your account login:
- Select Security Key.
- Insert your Security Key in a USB port on your computer.
- If you are using the touch or biometric security key, touch the metal contact with your finger used to register when prompted. All others, follow the on-screen prompt to login.
Click “Yes, this is my device” to complete the login.
That’s it, no phone required.
Additional Resources
For more support and self-help articles and resources, visit our ITS Ticketing Service Catalog at help.maricopa.edu or you can call the District Information Technology Service support line directly at 480-731-8632