How to Login and Use Cisco Jabber | macOS

Step 1: Open Cisco Jabber

• In macOS,Open Applications and select Cisco Jabber.

Step 2: Enter Your Username

The first sign-in window will prompt for your MCCCD username.

• Enter your login in this format: MEID@maricopa.edu
• Click Continue.

Step 3: Enter Your MEID and Password

A second login window will appear.

• Username: MEID (do NOT include @maricopa.edu)
• Password: Your MEID password
• Click Log In.

Step 4: Accept Certificate (If Prompted)

Some users may see a certificate verification pop-up. If it appears:

• Click Accept.

Step 5: Approve Webex/Google Authentication

After the initial login, Jabber will launch a browser window to authenticate using Webex with your Google/MCCCD account. This step is required only the first time you sign in on a device.

• Select your Maricopa work account (e.g., MEID@domail.maricopa.edu or MEID@maricopa.edu).
• Click Continue / Allow when asked for access permission.
• Complete any prompted Maricopa login or MFA verification.

Step 6: Enter the One-Time Code

After allowing access, the browser will show a 4-digit one-time code. Jabber will simultaneously display a small window asking for this code.

• Enter the 4-digit code from the browser into the Jabber pop-up.
• Click Verify.

Once the code is verified, Jabber will finish signing in and open normally. This Webex/Google step typically only needs to be completed once per device.

Cisco Jabber requires Screen & System Audio Recording permission on macOS to function correctly. On District Office-issued Macs, this permission is managed through Jamf Pro. Follow the steps below based on your situation.

If the Cisco Jabber Configuration Profile is installed

If your Mac has the Jabber PPPC profile deployed via Jamf Pro, you will need to manually enable the Screen Recording toggle the first time. Follow these steps:

1. Go to Apple menu → System Settings → Privacy & Security → Screen & System Audio Recording.
2. Locate Cisco Jabber in the list. The toggle will appear disabled — toggle it to the right to enable it.
3. When prompted, choose Quit & Reopen to restart Cisco Jabber immediately. Do not select “Restart Later” as Jabber must relaunch for the change to take effect.

After Jabber relaunches, return to Screen & System Audio Recording to confirm the toggle is enabled and the following note appears next to Cisco Jabber:

If Cisco Jabber Prompts for Screen Recording Permission

If your Mac does not have the Jabber configuration profile installed, or if Jabber displays a Screen Recording permission prompt on first launch:

1. When the Screen Recording permission dialog appears, click Open System Settings.
2. In Privacy & Security → Screen & System Audio Recording, locate Cisco Jabber and toggle it on.
3. When prompted, choose Quit & Reopen to restart Cisco Jabber.

Verifying Your Device Is Managed

To confirm your Mac is enrolled and managed by Jamf Pro, navigate to:

• Apple menu → System Settings → General → Device Management.

Your Mac should be listed as supervised and managed by MARICOPA COMM COLLEGE DIST. The profile list should include a Jabber PPPC entry (e.g., “2020 – DO| Jabber PPPC”). If your device is not listed as managed, or the Jabber PPPC profile is missing, contact Customer Care.

Main Interface Overview

The Cisco Jabber home screen provides quick access to calling, contacts, voicemail, and settings. Use the numbered guide below to identify the key parts of the interface. Add your annotated screenshot above or below this list.

1. Search Bar – Search coworkers by name, extension, or MEID. Call directly from results.
2. Dial Pad – Manually dial internal extensions or allowed external numbers.
3. Voicemail Indicator – Shows new voicemails and opens the playback panel.
4. Recent Calls – See incoming, outgoing, and missed calls with quick redial options.
5. Profile & Settings Menu – Access preferences, devices, and the Sign Out option.
6. Contact information - Displays your contact information for the organization. 

How to Sign Out

• Click the Profile & Settings icon in the upper-left corner.
• Select Sign Out.

Where to Find Jabber

• MacOS: Open Self Service → Install Cisco Jabber.

If Jabber does not appear or will not install, please contact Customer Care.