Adding a Security Key to Your Duo Account

Duo Account Security Key

Starting on May 18th 2026, DUO will no longer be supporting phone calls or texts as a verification method.

You can add a security key as an alternative method to authenticate your log in credentials. Below are instructions that show how to do so on Mac and Windows computers. These instructions are valid to use before the 18th of May.

This security key option is available for individuals with phones that are not compatible with DUO push notifications.

This includes flip-phones, light phones, older Android phones and iPhone models with an outdated iOS version.

District IT recommends the following security keys as they have been tested thoroughly to work in our environment.

The Phoenix College campus bookstore may have security keys available to purchase.

How to Add a Security Key (Mac)

Insert your Security Key into your device’s USB port.

Open a browser window in incognito/private mode, and log into your Student or Employee services via the Phoenix College website.

Link to Phoenix College Employee Services: https://www.phoenixcollege.edu/employees
Link to Phoenix College Student Tools: https://www.phoenixcollege.edu/student-tools

Once the Duo prompt is displayed, select "Other options"

Select "Manage Devices"

Select either the "Call" or "Text" authentication method

Once you verify your identity, you should see the following confirmation screen

Select "Add a device"

In the “Select an option” DUO screen, select "Security Key"

Select "Continue"

If the following screen appears, select "Cancel"

If your security key has metal sensors on either side, use your thumb and index finger to lightly touch and then release each of the protruding metal sensors simultaneously. If your key has a ‘Y’ enclosed in a circle, lightly touch that circle.

You should then see the following confirmation screen displayed:

(Note: You might also receive a confirmation email from Duo Security, and a text message on your mobile device, confirming that your key was added.)

Select "Continue"

You should see your security key listed in your list of devices the next time you visit the "Manage Devices" page.

How to Add a Security Key (Windows)

Insert your Security Key into your computer

Open a browser window in incognito/private mode, and log into your Student or Employee services via the Phoenix College website.

Link to Phoenix College Employee Services: https://www.phoenixcollege.edu/employees
Link to Phoenix College Student Tools: https://www.phoenixcollege.edu/student-tools

At the Maricopa login screen, enter your username and password

In the Duo screen displayed, select "Other Options"

Select "Manage Devices"

Select either the "Call" or "Text" authentication method

Select "Add a Device"

Select "Security key"

Select "Continue"

A Windows Security window should appear. Select "Security Key" and click "Next"

A security key setup request should appear afterwards, click "OK".

Per instructions on the next window, touch your security key.

If your security key has protruding metal sensors on either side, use your thumb and index finger to lightly touch and then release each of the sensors simultaneously. If your key has a ‘Y’ enclosed in a circle, lightly touch that circle with your index finger.