Go to the school’s home page: Paradisevalley.edu, and then click on the button that says “Employees”.

Once there, you will select the “Technology Requests and Problems,” which is located in the 3rd column, 2nd row inside the first table.

A pop-up will appear that suggests if the problem is urgent to contact us at (602) 787-7780. Otherwise, click the “Click Here” text at the bottom of the window.

This shows you the landing page for the PVCC TeamDynamix Ticketing System. If you are not already signed in,

please ensure that you take this time to sign-in in the upper-right hand corner of the screen.

The page has two main options: Submit a Help Desk Ticket and Check My Open Tickets.

Submit a New Help Desk Ticket

To submit a Help Desk ticket, click on the button you see below in your browser.

Once here, make sure to select the green button that says “Create New Ticket”.

The ticket requires that you fill out the fields below:

Requestor

•       The form will automatically input your name. If you are filling out information on someone else’s behalf you can change this field to that individual.

MEID

•       A 10-digit username that usually begins with the first 3 letters of your name followed by numbers

Acct/Dept

•       This automatically fills out the department as soon as you change the Requestor field.

Ticket Title

•       Something that sums up what your issue is (EX: Laptop Fails to Power On)

Description

•       A more detailed summary of the issues you are having.

Attachment

•    Any images, documents, or screenshots that could help us solve the problem.

Building and Room Number

•    The building letter (A-Z) and room number (0-600)

Phone Number

•    The entire number including the area code [EX: 602.787.7780]

MCCCD Equipment Asset Tag

•    Usually, a tag that is found somewhere on the device (yellow / silver)

Urgency

•    No Impact or Routine Request – Does not cause an issue

•    Work Slightly Impacted – Has some impact on work performance

•    Work Degraded – Is interfering with work that causes some delays

•    Cannot Work – Nothing is functional

Submit

Check My Open Tickets

To check any open tickets you have, make sure to select this option from the main landing page.

Again, you will want to make sure you are signed in with MEID@maricopa.edu and your Maricopa Community Colleges password.

The page provides you with a general structure to search for your tickets using any criteria or status.

Whether the ticket is New, In Process, On Hold, Cancelled, or Closed you can select these options here.