Service Catalog

Categories (24)

Accounts and Access

Information about accounts and access, including login issue, password resets, new account requests, page block issues, system and application access requests, and more.
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Computer Hardware and Device Support

Request or repair a computer or mobile device, request desktop services, install a printer, or gain access to an existing one.
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Data, Reporting, and Analytics

Submit a request related to reporting data, dashboards, analytics tools, access to a data store or reports.
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Email, Calendar and Messaging

Get support for your Google Workplace Tools such as email, calendar, instant messaging, and related services such as distribution lists, resource calendars, or shared mailboxes.
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File Sharing and Backups

Network shared, personal drives, and cloud storage; such as Google Drive, File shares, etc.
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Information Security

Engage with the Information Security Office for consulting, learn about our IT security policies, data integrity and compliance; report viruses, malware, or email phishing.
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Network and Wireless

Networking and wireless support.
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Software and Applications

Request a download or troubleshooting with site-licensed or hosted software and applications, such as Adobe CC or Microsoft Office, or get help in purchasing and installing non-site-licensed software or applications.
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Center for Teaching and Learning (CTLEE)

Get help with setting up new courses; report issues or request assistance with our Learning Management System (LMS) or associated applications. Academic support for instruction from Center for Teaching Learning and Employee Engagement (CTLEE).
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Telephone/Voicemail

Telephony services across campus, including voicemail, PBXs and softphones.
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Web Services

Make a change to existing web content, request a new site, or get assistance with any of the web-hosted content at your institution.
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Scheduling of Rooms, Events, Services or Resources

Scheduling of Rooms, Events, Services and Resources
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Printing and Copying

Request support for printers, copiers and printing services
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Device Checkout

Device check out requests, issues and support.
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Audio Video (AV), Media and Classroom Presentation Technology

Classroom presentation systems, AV systems, streaming and video content delivery systems
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Project Management

Project management requests, project initiation and project planning.
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Campus Safety and Security

Campus Police, Safety and Security
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Enterprise Systems and System Administration

Campus Enterprise Systems and System Administration
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Eforms

Eforms such as Dynamic forms, Google forms, TDX forms and Web forms.
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Unknown Issue or Issue Not Listed

Issues or problems not listed in any other categories.
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PVCC Makerspace

PVCC Makerspace consists of 3d printing, laser cutting, engraving and other STEAM related activities.
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District Office

Tickets that need to be submitted to the District Office
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Financial Aid

Financial Aid Department
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SIS (Student Information Systems)

SIS (Student Information Systems) requests and information regarding SIS.
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