Getting Started at the District Office

Welcome to the District Office – IT & Technology Orientation

Welcome to MCCCD’s District Office. This guide was compiled by the District Office Customer Care Department to assist you in setting up your accounts, tools, and day-to-day technology. Think of this page as a friendly starting point with the things people usually ask about during their first few days.

Quick Start Overview

Before You Begin

  • Make sure you know your Maricopa Enterprise ID (MEID). This will be your login for most MCCCD websites, devices, and resources.
  • You can log in to your email and Employee Portal as soon as your access becomes active.
  • If anything isn’t working, it may just be timing – accounts often activate close to your start date.

What You Get Automatically

  • Access to your Maricopa employee email
  • Employee Portal access
  • Basic access to ERP systems (depending on your job role)
  • Network login on District Office–owned computers
  • Access to District Office wireless and VPN services

Your Accounts & Login Information

MEID and Password

  • Your MEID is your main login for almost everything at MCCCD.
  • Password setup happens during onboarding; you can reset it anytime through the password reset tool.
  • If you can’t log in on your first day, Customer Care is here to help.

Multi-Factor Authentication

  • Most MCCCD systems require MFA when you log in from off-site or on a new device.
  • We recommend enrolling a mobile device or authenticator app as soon as possible.

Core Systems You’ll Use

Google Mail

  • Available on your MCCCD computer or through Gmail on the web.
  • Sign in to your Maricopa Google Mail account using your MEID and password at mail.google.com/a/apps.maricopa.edu.

Employee Portal (SharePoint)

Webex and Google Chat

  • Used for chat, meetings, calls, and collaboration.
  • Most departments rely heavily on these tools for daily communication.

WiFi & VPN

  • WiFi and VPN setup details are available in our Knowledge Base.
  • VPN is required for accessing certain network resources and provides additional security when working remotely.

File Access & Shared Drives

Shared Drives

Google Drive

  • Great for collaboration and file sharing.
  • Allows version history and secure access from anywhere.
  • You can access Google Drive at drive.google.com using your Maricopa credentials.

ERP Systems (FMS, HCM, SIS)

What These Systems Are Used For

  • HCM: Time reporting, payroll approvals, employee information.
  • FMS: Purchasing, budgets, vendor payments, and finance tasks.
  • SIS: Student records, enrollment, scheduling.
Note: Basic access is granted automatically based on your role.

If you need expanded or elevated access in FMS, HCM, or SIS, please work with your supervisor to submit a ticket under the ERP Access Category in our Helpdesk ticketing application.

Cybersecurity Basics

What You Should Know

  • Review our organization’s ITS Directives.
  • Never share your passwords or MFA codes.
  • Be cautious with unexpected links and attachments.
  • Lock your computer when you walk away.
  • Follow FERPA and MCCCD privacy guidelines when handling student or employee information.

Need Help? The DO IT Helpdesk Is Here

How to Reach Us

  • Phone: 480-731-8632
  • Email: itscustomercare@domail.maricopa.edu
  • Online: help.maricopa.edu
  • Hours: Monday – Friday, 8:00 AM–5:00 PM
  • Walk-in Hours: Monday – Thursday, 8:00 AM–5:00 PM at the Customer Care Department

What Do We Support You With?

  • Login or password issues – help signing in, password resets, or MFA problems
  • Software installation and access – installing approved apps or fixing access errors
  • Network, WiFi, or VPN problems – connectivity issues on-site or remote
  • Shared drive permissions – getting access to department or project folders
  • District-issued computers or accessories – troubleshooting or replacement guidance
  • And more — just ask us!
Are you unsure which service request type to use? Please send us a general support ticket, and the Customer Care team will work to escalate the ticket to the right support group to assist you.

Helpful Links to Bookmark

Frequently Asked Questions (FAQ)

▸ I can’t log in yet — is something wrong?

Most new accounts activate on or just before your official start date. If you’re trying to log in early, access may not be ready yet. If it’s your start day and you still cannot log in, contact Customer Care, and we can verify your account status.

▸ Why can’t I access a shared drive or folder?

Shared drive access is based on your job role. If you see an “Access Denied” message, you likely need additional permissions. You can request access through the Shared Drive Access service: Request Network Shared Drive Access

▸ Where do I request additional access to HCM, FMS, or SIS?

Basic ERP access is granted automatically, but elevated permissions require a formal request. These requests must be submitted through the ERP Access category in the Service Catalog: Visit the ERP Access Category

▸ How do I install software on my MCCCD computer?

Some applications are available automatically or through the Windows or MacOS Software Center on your device. If the software you need is not listed, Customer Care can install it for you via remote support session or you can contact us directly.

▸ Who do I contact if I’m not sure which service request to use?

If you’re unsure which category fits your issue, you can always submit a general support ticket, and our team will route it to the right area: Submit a General Support Ticket

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