When should you use this service?
Use this service if a student or a group of students are having an issue with one of the following:
- Attendance Tracking - Report an issue with the Attendance Tracking module
- Instructor Approval - Report an issue with an instructor approval
- SIS Financial Aid - Report an issue related to loans, grants, packaging, SAP, FACA, Academic Level, Federal Work Study or anything else FA related
- SIS Student Financials - Report an issue related to payments, charges, tuition calculation, Nelnet, cashiering, 3rd party, or other SF tasks
- SIS Student Records - Report an issue related to program/plan stack, graduation, enrollment, bio/demo information, term activation, class scheduling or other student records related tasks
- Academic Advising - Report an issue related to Degree Progress Report, course prerequisites, advisor notes, advisor assignment, the Advisee Management Tool or transfer credit