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Check out this service offering I found in the DO - Client Portal App service catalog.<br /><br /><a href="https://help.maricopa.edu/TDClient/36/DO/Requests/ServiceOfferingDet?ID=197">https://help.maricopa.edu/TDClient/36/DO/Requests/ServiceOfferingDet?ID=197</a><br /><br />Update Profile<br /><br />Request an update to a users call or chat profile including routing and queues