Step-by-Step Guide
Please see the following options below regarding the password reset process. There are several ways to gain access to your account.
This process is designed to be completed with self-service verification steps, but if you have trouble with this or are unable to receive a verification code please see options 2-3 for additional assistance.
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Self-Service Password Reset. Click the "Reset my Password" button to the right.
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Chat-Assisted Verification. If you are unable to use the Self-Service option, you can use the chat feature on the idme.maricopa.edu website to verify your identity & have your email address or phone number on record updated. Please select the blue chat icon in the bottom right corner to enter the chat and enter 'password problems' to get queued for support with an IDME agent. Once your ID verification is complete the agent will update your recovery method and you will be able to self recover your account.
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In-Person Assistance. If you are unable to use the Self-Service option, you can alternatively visit IT building on the SCC campus to verify your identity in person & have your email address or phone number on record updated. Once updated you will be able to self-recover your account, complete the verification steps, and set an account password. Our lab staff are happy to help walk you through the log-in process during our business hours.
If all else fails and you are still unable to reset your password, please call our Service Desk to verify your information and proceed with a password reset. (480) 423-6274, option 3.
Password requirements:
Your new password must be at least 12 characters.
It may not contain commonly used words (you will be prompted if this is an issue during reset).
It must include characters from 3 of 4 categories (uppercase, lowercase, digits, and non-alphanumeric).
Your password can not contain your first, middle, or last name and number substitutes (i.e., using a 3 instead of an E) are not allowed.
It may not contain your MEID, sequential characters/digits (e.g. 123, abc, etc.) or repeating characters/digits (e.g., 111, aaa, etc.).
Also, your previous 10 passwords may not be used.