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Categories (10)
Accounts & Access
Password resets, access to share drives, etc.
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Audio Visual
Classroom technology support (i.e. digital projectors, Crestron touch control panels, wireless mic/speaker setup, HyFlex technology), event setup requests and support
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Canvas
College Canvas support and development, changes to courses, tutorials and training as well as troubleshooting Canvas related issues.
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Computers & Printers
Office and classroom hardware/software deployment, troubleshooting, configuration, and initial setup, printing support and office moves.
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Consult with IT
IT project management and consultation, continuous improvement and innovation, and training and outreach.
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Cyber Security
Report email phishing and security issues, request policy guidance, verify data integrity and compliance
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Network Connectivity
WiFi, Network ports and cabling, and firewall requests and troubleshooting
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Technology Purchasing
Technology Purchase requests including; personal office, classrooms/labs and campus wide technology.
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Phones
Phone, Voicemail, Jabber, Finesse, Call Center support, and more.
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Website and Application Development
Services including website update requests, SIS (college level support), database administration, 25 Live (Event Calendaring), and more.
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