Best Practices and Tips:
Here are some general system access troubleshooting tips and best practices for users with usernames and passwords:
Check Username Format: Ensure you are using the correct username format for each system, as it may vary. Some systems will give you a hint about the required format before you start typing. If you are unsure, remove what you have entered to view the hint or visit www.gccaz.edu for the user guides.
Verify Password: Double-check that you are entering the correct password. If you are unsure, try resetting it at idme.maricopa.edu. If you're able to access most systems, but not a specific system with your password, system access may be the issue. Contact the Service Desk for support.
Complete Multi-Factor Authentication (MFA): Duo Mobile MFA is required for MCCCD system access. Please ensure you are completing the MFA prompt via one of your configured methods.
Reset Password: If you suspect your password is incorrect, try resetting it at idme.maricopa.edu.
Caps Lock: Make sure the Caps Lock is off and there are no spaces in the username or password fields.
Browser Compatibility: Some systems may have compatibility issues with certain browsers. Try accessing the system using a different browser.
Clear Browser Cache: Clear your browser's cache and cookies, as they can sometimes cause issues with access. This is especially true if you are receiving a page-blocked error.
Try a Different Device: If possible, try accessing the system from a different device to see if the issue is device-specific.
Check System Status: Verify that the system you are trying to access is not experiencing downtime or maintenance. If the system is down you will be notified via email.
Contact Support: If none of the above steps resolve the issue, contact the Service Desk team for further assistance.