Hyflex Classroom - Audio and Video Troubleshooting

Description

This article is to help troubleshoot issues with the video camera or the audio from the microphone or the speakers in a Hyflex-equipped classroom.

Instructions

Identify the type of Hyflex system installed in your classroom by selecting the link below the image of the video camera installed in the classroom.

Click here for the Panasonic camera
 Click here for the QSC camera

 

Instructions for Hyflex classrooms using the Panasonic camera & Biamp audio equipment

In your web conferencing software, the settings should be as follows:

  • Speakers: Biamp USB Audio/Echo Cancelling Speaker Phone (the name may display differently depending on software)
  • Microphone: Biamp USB Audio/Echo Cancelling Speaker Phone (the name may display differently depending on software)
  • Camera: AW-UE40 

For information on setting your audio and video sources, please refer to the documentation from the software vendor below:

 

Instructions for Hyflex classrooms using the QSC camera and audio equipment

In your web conferencing software, the settings should be as follows:

  • Speakers: (Room #) System Audio/Video/Echo Cancelling Speaker Phone (the name may display differently depending on software)
  • Microphone: (Room #) System Audio/Video/Echo Cancelling Speaker Phone (the name may display differently depending on software)
  • Camera: (Room #) System Audio/Video

For information on setting your audio and video sources, please refer to the documentation from the software vendor below:

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